LoginHesham - Hatfield tutor
Information About Hesham:
Personal Description:
A good knowledge and a passionate interest of many areas in IT and smartphone. With over a year varied IT experience, included in these are PC build and repair. A good knowledge of Microsoft Systems and products. An understanding of the IOS model. An excellent grasp of Windows XP Pro and Windows 7,8,10 and Apple systems. A good Apple products repair both hardware and software. An honest and reliable person, with a passionate outlook towards a challenge. Having a flexible can do approach with the ability to work well under pressure to agreed deadlines. Giving attention to detail and a commitment to quality, willing to learn and develop skills according to the job in hand. Experience working in several different environments, adapting various developed skills and knowledge accordingly. Great customer service skills gained from previous sales and work environments and being able to hold discussions at all levels. Constantly studying towards developing knowledge and qualifications to enhance a career in IT.
Teaching Experience:
Self-Employed July 2018 To Present
Smartphones & Tablets Technician
• Repair smartphones, tablets, laptops, PC and MacBook hardware & software.
• Sale all products at online such as Gumtree, Facebook, EBay and Amazon.
• Troubleshooting and resolution of problems and provide data recovery.
• Software/hardware installation/configuration/repair.
• Installing and configuring computer hardware, software, systems, networks, printers, scanners, Internet.
• Troubleshooting system problems and diagnosing and solving hardware/software faults.
• Hardware/Software add-ons.
• Smartphone repair (iPhone, Samsung. Etc) a Plus* Replacing Memory/Hard Drive/Motherboard Non-technical tear down of towers, displays and handheld.
• Supporting the roll-out of new applications and hardware.
• Responding within agreed time limits to on-site requests.
• Setting up new users' accounts and profiles and dealing with password issues.
• Testing and evaluating new technology.
• Disassemble/reassemble down to board and component levels.
• Handles customer requests for technical assistance in a mobile capacity, ensuring timeliness and proper customer care.
• Completes repairs to the required standard and within the designated time period.
Ability Net Volunteering May 2017 - July 2018
C/O IBM Ltd
• IT supports external visiting the clients at their homes.
• Supporting the clients by email and phone line offering advice and information.
• Providing tutorial support to individuals IT capability.
• Solving all problems within IT sector including network, software and hardware issues.
IT Trade Services Ltd Dec 2016 - Mar 2017
Smartphones & Apple Products Technician:
• MacBook & iMac repairing including installation IOS software.
• Apple smartphone and iPad repairing and change parts.
• Laptops repairing and system install windows 10.
• Hardware & Software upgrading.
Pearl Linguistics Ltd Aug 2016 - Jan 2017
Arabic Language Interpreter:
• Engaged freelance for Arabic language with NHS clients.
• Provided Arabic Interpreter with all public services.
• Dealing with private and charity organizations internal and external for Arabic Language interpreter.
New Walk, Job Centre July 2015 until Sep 2015
Department of Work & Pensions (DWP).
Job Title: Computer work Coach Assistant
I worked as part of a proactive team of support staff responsible for delivering a high quality, customer focused professional service. Providing the highest level of technical support and customer service to DWP claimants.
Engaged with Job Centre Plus (JSA) Customer's on a daily basis consistently delivering excellent customer service.
Managed and promoted JCP digital service to support claimants into employment.
Assisted customer on Web Accessible Devices (WADs).
Provided tutorial support to individuals with limited I.T. capability.
Successfully setting up new users e-mail accounts and Universal Jobmatch profiles (GOV.UK jobseeking platform).
Dealing with password issues.
Prioritising issues in a fast moving environment.
Liaising and supporting JCP staff providing first Line Support.
Escalating problematic issues to relevant support staff.
Adhering to DWP digital policies and legislations.
Recorded statistical information to improve customer service.
Developed work experience staff new to the team
Higher Professional College, Libya Jan 2006 until Mar 2011
Job Title: IT Teacher
Specialised in IT teaching skills to adults about different Microsoft packages, such as Word, Excel and PowerPoint.
Teaching adults how to problem solve hardware and software issues.
Preparing lessons and lesson materials, Marking and assessing exams.
Liaised with other professionals and students to discuss progress.
Attended meetings, conferences and events
Tutoring Approach:
I know that every parent wants to help their child perform well and enjoy school. And also know that for many, academic success doesn't always come easily. This is where I really can help.
I offer affordable home study programmes for children aged between 6 and 16, that put a virtual teacher for one-to-one tuition in your home, seven days a week. This virtual teacher will explain and re-explain the hows and whys of each step of the learning process in Arabic, IT and English.
My materials has versions directly based on the National Curriculum and the Scottish Curriculum for Excellence and consider the latest Government advice on teaching children and adults these core subjects.
Subjects Taught:
Qualifications:
- Master of Business Administration
- ICT Suport Engineerng Level 2 Diploma City&Guilds
Further Information:
| Availability: | Weekends / Weekdays (all times) |
| Types of Tutoring: | Travels to you / From their home |
| References Supplied? | Yes |
